Personal Data Protection
max855 Players

When you register or use max855 services, we collect various categories of personal information to ensure your betting experience runs smoothly, securely and in compliance with applicable licensing requirements.

Information you provide directly:

• Full name as shown on your identity card (MyKad) or passport.
• Identity card (MyKad) number or passport number for identity verification purposes.
• Date of birth to confirm you meet the minimum age requirement of 21 years.
• Active email address and mobile phone number.
• Bank account, e-wallet or payment method information you use for deposits and withdrawals.
• Your username and account password at max855.

Information collected automatically:

• IP address, browser type and device information you are using.
• Session data and activity logs while you are logged in.
• Transaction history of deposits, withdrawals and betting activity.
• Cookie data and tracking technologies related to website performance.

max855 uses your personal information responsibly and only for the purposes stated below. We will not use your data outside the scope described without notifying you in advance.

• Account registration and management: Creating, verifying and maintaining your betting account at max855.
• Financial transaction processing: Processing deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, USDT, BTC and ETH, as well as withdrawals within 30 minutes to 3 hours.
• Age and identity verification: Ensuring only users aged 21 and above register and use the platform, in line with our licensing requirements.
• Customer support: Responding to your enquiries via live chat or email in Malay and English, 24/7.
• Security and fraud prevention: Detecting and preventing fraud, money laundering and unauthorised account use.
• Legal compliance: Meeting reporting obligations under the international licensing requirements we adhere to.
• Service improvement: Analysing platform usage patterns to improve overall service quality and user experience.

The security of your personal data is a priority we do not compromise on. max855 implements multiple layers of technical and procedural protection to ensure your information cannot be accessed, altered or stolen by unauthorised parties.

• All data is stored on servers protected by firewalls and advanced intrusion detection systems.
• Passwords are stored in an irreversible hashed format — none of our staff can read your password in its original form.
• Internal access to user personal data is restricted to authorised staff only, with role-based access controls.
• All data communication between your browser and our servers is protected by SSL/TLS encryption.

Your personal data is retained for as long as your account is active, or for the period required by legal and licensing obligations. If you close your account, we will retain transaction records for the period set by compliance obligations before they are securely disposed of.

max855 does not sell or rent your personal data to any third party. However, there are limited circumstances where certain information may need to be shared to allow our services to function properly:

• Payment providers: Required transaction information is shared with payment processors such as e-wallet providers and banking systems to complete your deposits and withdrawals.
• Game software providers: Required game session data may be shared with third-party game providers we work with for game processing purposes only.
• Legal requirements: We may be required to disclose certain information to competent authorities when there is a valid court order or licensing reporting requirement.
• Fraud prevention: In cases of suspected fraud or money laundering investigations, relevant information may be shared with the appropriate enforcement bodies.

All third parties we work with are bound by strict confidentiality obligations and are not permitted to use your data for any purpose other than those stated in our service agreements with them.

As a max855 user, you have the following rights regarding your personal data. All requests relating to these rights can be submitted to our customer support team:

• Right to access: You may request a copy of the personal information we hold about you at any time.
• Right to correction: If any information is inaccurate or incomplete, you have the right to request an immediate correction.
• Right to deletion: You may request deletion of your personal data, subject to record retention requirements mandated by law and licensing.
• Right to restrict processing: In certain circumstances, you may request that we limit how your data is processed.
• Right to object: You have the right to object to the processing of your data for specific purposes not related to the provision of core services.

To submit any request relating to the above rights, please contact our customer support team via live chat or email. Our team, available 24/7, will process your request promptly.

The max855 website uses cookies and similar tracking technologies to improve the user experience and ensure website functions work correctly. The following are the types of cookies we use:

• Essential cookies: Required to maintain your login session and enable basic website functions to operate. These cookies cannot be disabled.
• Performance cookies: Collect information about how visitors use our website to help us improve our services. All data is anonymous.
• Functional cookies: Store your preferences such as language, display settings and login information for your convenience on future visits.

You can manage or block cookies through your browser settings at any time. Please note that blocking certain cookies may affect the functionality of some sections of the max855 website.

The max855 website may contain links to third-party websites or services in certain contexts. It is important for you to understand that:

• The max855 Privacy Policy does not apply to third-party websites or applications you may access through those links.
• max855 is not responsible for the privacy practices or content of third-party websites.
• We encourage you to read the privacy policy of each website you visit independently.

max855 is an online betting platform intended only for individuals aged 21 and above. We take this responsibility seriously and implement the following measures:

• The registration process requires date of birth and identity verification to confirm the minimum age requirement of 21 years.
• If we find that an account has been registered by an underage individual, that account will be terminated immediately and all balances will be returned.
• max855 does not knowingly collect personal data from individuals under the age of 21.
• If you are aware that any underage individual is using our platform, please notify us immediately.

max855 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or technological developments. When significant changes are made:

• We will display a clear notice on the max855 homepage regarding the changes.
• The "Updated" date at the top of this document will be revised to reflect the latest version.
• Active users may receive notifications via email or in-account alerts for changes that materially affect their privacy rights.

Your continued use of the max855 platform after any changes to this Privacy Policy is considered your acceptance of the updated terms. We encourage you to review this document periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by max855, our team is ready to assist through the following channels:

• Live Chat: Available directly within your max855 account — the fastest way to get help, 24/7.
• Email: [email protected] — for written requests that require an ongoing reference.

Our support team operates 24 hours a day, 7 days a week, and can assist in both Malay and English. We aim to respond to all privacy-related enquiries promptly and transparently.